What Information We Hold and Why
When you register, we collect your name, email address, mobile number, and the payment method you choose — whether that is bKash, Nagad, or Rocket. This lets us verify your account, process deposits, and send withdrawal confirmations to your wallet. We also collect device identifiers and
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session data each time you access the lobby, so we can detect unusual login activity and keep your account secure. If you contact our support team, we keep a record of that conversation to resolve follow-up queries faster. We do not sell your personal data to
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third parties for marketing. Data shared with payment processors — such as bKash or Nagad — is limited to what those services need to complete your transaction. Retention periods vary by data type: account identity records are held for as long as your account remains active,
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while session logs are cleared on a rolling basis. You can request a summary of what we hold about you at any time through the account settings page or by writing to our support channel. Availability of all services depends on your local law and the
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eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.